Customer service representative

Customer service representatives are the front line of support. They answer customer questions, provide helpful information, and respond to complaints. They also make sure customers are delighted with their experience whether it is in person or by phone, email, live chat, or social media.

Image

digiskills Trainingsaanbod

Publish in core platform

Yes

Author

Evelina Parnerud

Link text

Lees meer

Link Type

Training url

Target audience

  • Digital skills for all

Digitale technologie / specialisatie

  • Digitale vaardigheden

Niveau digitale skills

  • basic|intermediate|advanced

Geographic Scope - Country

  • European Union

Industry - Field of Education and Training

  • Information and Communication Technologies (ICTs) not further defined

Target language

  • English

Type of initiative

Target group

  • Persons who have completed secondary/compulsory education

Typology of training opportunities

Course

Learning activity

e-learning coursework

Assessment type

  • Online

Training duration

Is this course free

Yes

Is the certificate/credential free

No

Type of training record

Single offer

Training Start date

Effort

Part time light

Credential offered

Self-paced course

No